Refund policy

KBZANYC Return & Refund Policy

KBZANYC-stocked apparel
Returns may be requested within 14 days of delivery. Items must be unworn, unused, in original condition, with tags and original packaging.

To request a return, contact us first at support@kbzanyc.com. Items sent back without prior approval may not be accepted.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Print-on-demand / made-to-order items
Items produced through our print-on-demand partners are made specifically for each order. Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer’s remorse.

If a print-on-demand item arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery with your order number and clear photos of the issue. We’ll review the claim and arrange an appropriate replacement or refund when approved.

Damaged or incorrect orders
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect product, contact us as soon as possible so we can make it right.

Exchanges
For eligible KBZANYC-stocked apparel, the fastest way to exchange an item is to return the original item after approval and place a new order for the desired size or product.

Non-returnable items
Gift cards, final-sale items, and made-to-order products are not eligible for standard returns unless they arrive damaged, defective, or incorrect.

Refunds
Once an eligible return is received and inspected, we’ll notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or card provider.

Questions
For return or refund questions, contact us at support@kbzanyc.com